The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at http://ec.europa.eu/consumers/odr/
We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.The competent body in this matter is: Czech Trade Inspection, ADR Dpt., Stepanska 15, 120 00 Prague 2, Czech Republic. Email: adr@coi.cz, Web: https://www.coi.cz/en/information-about-adr/, as a official government department under Ministry of Trade and Industry.